Airtel
Robbery of money and non-refund of prepaid charges

Dear Dignitiaries,

My niece Rajashree Ganesh had the misfortune of subscribing to your prepaid mobile services through your authorised representative Bhavana Televentures having office near Citibank ATM, Opp Andheri Busstop Mulund (W) Mumbai on 29-01-10. She paid cash of Rs 249/- for a lifetime prepaid and was issued receipt no 843. The number alloted to her was 9004147230.

The card was immediately activated within 24 hours on 30-01-10. She was informed by your authorised representative that a verification call would be placed at the residence telephone no given by her viz 022 25633625. No verification call was placed uptil 2nd February. On 3rd February my niece and her parents travelled out of station to Udaipur due to which the residence was locked. On 8th Feb my niece made a refill of Rs 120 in the morning at around 14:00 hrs. At around 15:00 hours the mobile number alloted was deactivated. Upon enquiring with your representative Bhavana Televentures she was informed that the number was deactivated since telephonic verification was negative and that the amount of Rs 249 & the refill of Rs 120 would be forfieted.

The basic issue here is how is the number activated before the telephonic verification is completed and how can it be deactivated without actually doing a verification given that the family members of the subscriber are out of station and cannot be reached at the residential telephone numbers. This kind of service of looting subscribers and forfeiting their hard earned money is third grade and deserves to be punished and stopped.

My niece shared the phone number with various friends/colleagues and by this callous act on your part she is now without a phone number.

I demand an immediate explanation and compensation for this pathetic and lousy service carrying the brand name of Mr Sunil Bharti Mittal. It is a shame on your part. Would also request you to check out which fools and morons are manning the Mulund West centre of yours. I had the opportunity of visiting that place for lodging my complaint but after seeing the numerous people who had complaints there I felt that visiting a fish market would have been less stressful.

By all this I as well as my niece have been subjected to mental torture, embarassment and damage to our reputation and we demand an immediate refund of Rs 369/- and an adequate amount as compensation for mental torture and embarassment faced.

I am sending a copy of this complaint to your competitors and would also publish this in the newspapers if I do not get a response within 12 hours.

No Thanks and No regards

Muthuswamy

9819279302

Company: Airtel
Country: India

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