Airtel
Will the settlement be done?

Hi,

I have changed from Airtel postpaid to prepaid on jan9th. I was told that i had to pay all the unbilled amount without discounts. Upon asking about the deposit, i was told that the discounts and the deposit will be settled in next bill. My online account is no more there, I haven't received any bill settlement to my e-mail. Upon contacting customer care of airtel they say, it doesn't come under their duty and i have to contact the Airtel office where i got it converted.(Domlur). Even on working days there is no answer to the phone.

It is whose responsibility to ensure my account settlement is done? Whom to contact?

Thanks,

Sandhya

Company: Airtel
Country: India

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