Airtel
Activation of value added services without request

My name is doctor suresh uchale i have airtel prepaid connection with no. 9867226861, in last six month i hv noticed that, the company is activating value added services like cricket pack, matrimonial services without any request.

the company had activated cricket pack 2 times, matrimonial services 1 time, audio movie service 1 time without any request from myself. the height is that we dont get any notification message at the time of activation and company deduct the amount for whole month and send the renewal message 2 to 3 days before the next month renewal. this time we know that the service was activated on our no.

when we contacted customer care exucutive every time they just says that we ll deactivate your service if you dont want. but the question is that how you can do this and deduct money from some one account without permission.

here arrise some question

1) how these services are activated without any request? wheather these are technical mistakes or done intentionally.

2) ther are so many people who dont know how to call customer care executive, when they faces such problem what should they do?

3) why the refund is not made after discontinuing the service.

Company: Airtel
Country: India

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