Airtel
EXCESS BILLING

Dear Sir/Madam

I had asked to close and discontinue my airtel mobile telephone 9910254291 before Oct. 2009 but Rental charges have been debited in subsequent bills upto last bill as per details given below:

BILL DATE EXCESS AMT. BILLED

18/12 209.55

18/01 220.60

18/02/1010 71.16

In Oct. even though I had told to close my telephone and said that I no more need the telephone, I was called by Airtel and promised that no rental charges will be levied as the free period has been extended by another 6 months. But the promise has not been kept up. Fortunately I had not used the telephone after Oct. 2009. When ever I ring up for refund of excess billing some excuses are given for not doing the right thing.

I understand that all efforts are being made by the largest service provider to retain the customer to keep its no. one position. But in no way it is fair to charge some one for services he does not require and particularly when he has not availed the said services offered to him.

Pl. treat this email as my claim for refund of excess billing and do the needful to credit the full amount in my next bill.

Regards

Murali

Company: Airtel
Country: India

  <     >