Airtel
Deposit not showing in account

I m having a Airtel Postpaid connection with a number - 9860066477 At the time of connection I've been charged Rs.500 against Deposit on March - 2006 and Rs.300 in August - 2006 . On 14th April - 2007 when I visited Airtel Connection Center for the termination of service I was informed that there are only Rs.300 deposit in my account and the deposit of Rs.500 was not reflecting and hence they are helpless to cancel the service without the full payment of my bill that was Rs.514/- and advised me to contact senior executives at main branch at West High Court Road Nagpur.

I contacted with Mr Goldie explain them all the position he checked his system and confirmed that only Rs.300 is showing inspite of Rs.800/-. He advised me to submit a receipt of deposit along with a request letter for the termination of service and I did so. I submitted deposit receipt. He advised me to contact on his mobile no after 4-5 days but a shame he never attended a mobile from mine in fact he sms me at once that he is busy in meeting and call me later but he never on the contrary when i tried again some other people attended a call at twice saying he is in the field and forget his cell to carry.

Then I tried to contact his superior Preeti Madam I explained my problem to her even she assured me to solve the problem with 4-5 days buta shame again she repeated the same story as Mr Goldie same she forgot her cell, busy in meeting, the person who makes posting is on leave, Puna office is closed now, and she wants another week to solve the problem.

and still my problem is not solved my service is not terminated, my deposit is not adjusted on the contrary I've been charged for Rs.199/- monthly rent for the period.

If you can do anything please do the needful or kindly let me know the Phone/Mobile No or email id of the executives who can solve the problem.

Company: Airtel
Country: India

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