Airtel
Request you to activate my airtel number 97417 96168

Appellate. KK@Airtel.in

03/01 03:29 PM

To

sridhar.manthooru@socgen.com

cc

Subject

Re: Request you to activate my airtel number 97417 96168 [C1]

Dear Airtel Customer,

Thank you for writing to us.

We would revert back to your query shortly.

Warm Regards

Airtel Customer Service

In response to:

To

appellate.kk@airtel.in

Sridhar MANTHOORU cc

Subject

03/01 15:29 Request you to activate my airtel

number 97417 96168 [C1]

P Please do not print this e-mail

unless it is absolutely necessary P

Default custom

expiration date

of 05/30

To

The Nodal Officer,

Bangalore, Karnataka.

Dear Madam/Sir,

This is Sridhar Manthooru, Sr. Software Engineer, and I was using the

Airtel Number: 97417 96168. I have taken this SIM on January 5th.

After using the above number for about 1 & half months, I got a call from

Airtel on February 14th saying that my number will be barred due to

verification issue. From my end I have submitted a valid Passport Xerox and

other details as ID. But I have learnt that the Number is issued on a lady

name called UMA Devi.

Though it was not my mistake, I struggled for a week without the phone

services. After the enquiries I went to the Airtel Office on Whitefield

Road, to submit again valid details. They made me visit their office for 3

days. I once again submitted my Address Proof along with my Photos, Indane

Gas Connection Proof and my neighbors’ Mobile & Telephone Numbers. Followed

by repeated requests through customer care number for 3 days I was allowed

the services on the number. But again from the night of 26th February

my number got disconnected again. When I made a call to the customer care

on 27th they replied me saying that my number is recycled.

I would like to put forth a question that without a prior notices to the

customer how come a number in use will be recycled? There is about Rs.235

balance in the Ph. Account. And also the number is given as a contact

number by my wife to many of the interviewers… As the interviews are from

big IT companies I request you to kindly look into the matter and please

allot me the number along with the balance I had.

I also would like to bring to your kind notice that the response I got form

the customer care was not at all satisfying every time I made a call was

misguided, each person use to say their own reasons none of the reasons

they said were matching with the other. If you want you can trace the calls

I have made since 14th of February.

We have about 10 Airtel numbers in our family. None of them had this type

of problems…

I request you to kindly look into the matter and do the needful at the

earliest.

Thanking you,

Sridhar Manthooru.

Company: Airtel
Country: India

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