Airtel
Cheating and selling connection

The Airtel agents sold me a so-called "high frequency" sim card to solve the network problem that I was facing at my house. While selling the sim card, he took Rs 500 as a refundable deposit and Rs 500 as activation charges. The refundable deposit was going to be refunded after 5 months. When I called up the Airtel people, they said they haven't taken any deposit from me.

Plus, the even bigger issue is that the new connection never got network in my house. I launched complaints with the customer care which were never taken care of. I told them that I am discontinuing their connection because of the given problems. I haven't paid the last bill because of these issues. I have got their solicitor's notice and so I will have to do the payment of the outstanding bill right now. However, the problems of the refundable deposit and network are unsolved. The company sold the new connection by giving false assurances which is a way of cheating.

Company: Airtel
Country: India

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