Airtel
121@airtelindia.com

I had got my msg recharge, RC 80, done on 22 feb.since then i hav made several complaints with no response from ur side.today on the 18th of march i tried to contact ur customer service again.on this occasion not because of d msgin recharge, but regardin d 300 rs worth of talktime i lost because of ur FAILURE TO PROVIDE GOOD CUSTOMER SERVICE AND SOLVE THE DAMN PROBLEM.i spent 3 hrs on phone, half an hour talkin to ur customer service executives and rest 2.5 hrs waiting for your supervisor to pick up the phone.on 1 of d 6 calls i made, when i refused 2 let ur customer service executive 2 transfer 2 your supervisor, after arguing i let her make d transfer only wen she promised me that she would pick up the phone when d supervisor would fail to do so. OBVIOUSLY, my call wasnt answered, but the customer service executive picked up d fon..n assured for a call back. I was so happy to receive a call, but again shedared to put me on hold. I called up again n this time i refused to talk to the customer service executive, and asked him to transfer the phone directly, he ABUSED me, a girl, and hung up. SINCE THEN MY CALLS HAVE NOT BEEN ANSWERED

UR CUSTOMER SERVICE IS SO INEFFICIENT, ILL MANNERED, UR SUPERVISOR INCAPABLE, I WOULD LIKE YOU TO TAKE ACTIONS..AND WOULD LIKE NO LESS THAN 600 RS OF TALKTIME.FOR THE INCONVINIENCE AND HARASSMENT CAUSED BY YOUR SO CALLED CUSTOMER CARE.ITS A SMALL AMOUNT FOR YOU.BUT CERTAINLY NT FOR A COLLEGE-GOER LIKE ME.

P.S-I GOT ANOTHER RC 80 RECHARGE WHICH IS STILL NOT WORKING

Company: Airtel
Country: India

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