Airtel
Wrong information by airtel and complaint lodged without any solution

Dear Sir,

I, Bodhisattwa Ghosh dastidar am a legal practitioner by profession applied for a airtel post-paid connection after being approached by the agents of the company informing me about the scheme that i took calling me from nos.03365365198, 03365365196 and 03365365197 and said that my i will have to pay Rs.300/- as the charge for connection and also I will get a number of my own choice. Thereby an agent holding the mobile phone no.09007308302 came to my office and took the photocopy of my Voter's ID as my photoidentity (since my voter's id card shows address of my previous address) and photocopy of my bank pass book as my residential proof and handed over a sim to me in lieu of Rs. 300/- and said that the connection will be activated within 10pm that at night and promised me to give a number which ends with 47 since I am superstitious and that was my choice and the agent wrote it on the application form the no of my choice. But for the next 2 days the connection did not activated when I got call from one of the abovesaid landline nos that the document will not suffice and that i will have to provide them my photocopy of my SBI card statement immediately that day at around 5pm and the agent was suppossed to collect it from me. But this time the agent did not turn up.when enquired over phone to that agent over phone, the agent said that the supervisor called me by mistake and that the agent himself has put my file in the system and the connection will be activated by 3pm in the next day which did not.

After 3 days the said agent called me and came to my residence and collected the photocopy of the statement and after 4 days my connection got activated and I got the number 9007308355 and quite astonished to find that the number does not end with 47. The next day said agent called me and said that he has got nothing to do but if I take another connection this time I will get a number of my choice and a ticket of IPL and I refused. That day in the evening a tele-caller called me from one of the said landlines and said that the amount of Rs.300/- will be refunded to me by the next day but when I told her the detail and the way I was harassed She only replied that they have got only 5-6 connections left and that i will have to compromise with that number.. Then I received a call in my old No. i.e. 9831103747 from the company and to whom I have lodged complaint and they said that They will give the no. of my choice and they will call me again on 16.03.2010 for the feedback and they will take action against the wrong-doer. on the next date they de-activated my new number and called me on 16.03.2010 to tell me that I will have provide my documents again and that I will have to revive the number by going to the nearest Airtel outlet and again putting a complaint in writing or they will not entertain anything. When I said that I will bring it to the notice of the appropriate authority they lodged a complaint (no.31339529) and added that still then I will have to go to the nearest Airtel outl;et to help myself and then they will think about prviding me with the number of my choice.

Then the day before yesterday the said airtel agent called me to come to my residence to refund back the Rs.300/- and asked me to provide me with another set of documents which I have provided before along with a photo, for it was mandatory for the company to keep a record of the refund which I did not accepted and the said agent did not come today.

Thereby sir, I seek to draw your kind attention to solve this problem and punish this wrong-doers who not only provide wrong informations to the intended customers but also try to harrass them in every way to reach their monthly targets and also the agents of the company and company personnels who are to look after this cases but just sitting idle. I hope you will do the need ful as soon as possible since they are sending alerts on my phone (9831103747) that my bill of the new connection which is dead now is increasing day by day

With regards,

Bodhisattwa Ghosh Dastida

Company: Airtel
Country: India

  <     >