Airtel
Cheating customer on talk time worth vis-a-vis currency recharge

I recently put currency recharge of Rs 100 from an agent of Airtel called

Planet Communication,

chapel lane, nera akbarayllys, stall no 3, SV road, Santa Cruz (W) Mumbai-54

I asked him beforehand, if I recharge for rs 100 how much talk time I would get, and he replied for Mumbai customer there is a service tax deduction of Rs 12, for outside numbers it might be same or little more. When I actually recharged for Rs 100, I received a talk time worth Rs 9.99 - TransID713572045 (can you imagine?). This is how the premiere telecom company of the country is looting its customers.

Not only that, when I protested to the agent, he feigned complete ignorance, and in fact even mis-behaved using threatening language. So much for customer care.

I wish the company to further pursue such high levels of customer care, so that all customers in India and abroad know the real worth of the company... and how it has made its millions.

Company: Airtel
Country: India

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