Airtel
Migration of prepaid to postpaid

Dear Sir,

This is to bring to your notice about my worst experience ever had. after a lot mails to the company & Customer care walk-in's at my area branch office & desperate calls to call centre executives nothing have solved my problem.even then waiting patiently for several months, i, ve decided to approach to consumer complaint cell

I hope now at least I will be justified. down below is my 1st complaint copy wrote to the company on 9th October. and the same copy I am farwarding You for your kind persual.

Thanking You Sir,

Yours Sincerely,

P.Ravi Kumar Basu.

Hii,

My name is Ravi Kumar Basu. P, I am from visakhapatnam.i have a complaint regarding my connection for which your people have been trying to solve since 3 months (or might be acting to solve in front of me).which has not be solved till today i dont know weather you (Managers) are aware of this complaint or not? or you are also not able to solve this problem and trying to act smart? dont just take this as a simple complaint, i want you people to respond on this..since you people are advertising your self (Airtel) as No.1 Net work in Andhra Pradesh.but a network which cannnot solve such a small issue..there is no point of saying the above its just to make your self satisfy but you also must know people will be laughing at you on such false statements.

As an esteemed customer of TATA INDICOM post paid user and prior to that HUTCH user i never faced this kind of problems. let me come to the point basicly i hate going to prepaid for getting recarged time to time & dont know when the balance go off..so, i only prefer for postpaid as per my new job and based on the users in my office i thought of changing my net work to Airtel from TaTa Indicom. and this is the biggest mistake i made. in the month of July'09 as i am in search of some kind of fancy no. i got this no. 9618737318 and after the confirmation from the dealer that a prepaid no. also can be converted to postpaid i bought this and with in a week time i've applied for migration to postpaid through wox communication, at R.T.C complex, Visakhapatnam. and the requirements along with a deposit of Rs.500/- has be collected by them on the same day stating that for migrating to postpaid it might take 7 to 10 days time. this happend on 06-07-09. After10 days people have come to my house for verification and they have completed thier part. since then i've been in touch with the people of wox communication, they just keep on postponing today, tomorrow and that month rolled away in the month of Aug 2nd week your people have sent me a dummy generated bill to my mailing address with out activating my postpaid sim. when i complained regarding this to the wox communiction dealer he said he will give a manager mobile no. and his name is mr. Srinivas he will be taking care of your problem. you dont belive he is least bothered about the customer problem and never he used to respond on phone and some time if i catch hold of him he just give some excuse and says that it will be solved by today night. this same answer has been repeted by him for more that 4, 5 time. but there is no improvement in my problem.

Finally, i went to Airtel Customer care centre on 07-10-09 at Siripuram, Visakhapatnam. where i was asked to wait for more than 25min and sent to your Customer attendent, she heard the whole story and tryed to find out the problem making me sit infront of her fir another 20mins and finally said that there is no postpaid connection with my existing no.its a very silly answer i know that my mobile is in prepaid only and i didnt go to her for confirmation of my sim weather it belongs to prepaid or postpaid. i dont how you people recruit customer Care attendents who dont even understand wht kind of problem a customer is facing and wht solution should be given. and finally i have been given the customer complaint mail id.

This is the story of your net work, for which you people are boosting as No.1 conectivity and Network in Andhra Pradesh. iam really a fruuustaaatedddd..Customer. also iam very much sure i'll be come a hell for you if my problem is not sotted out. this is not threatning..for any good or bad now a days its become more simple to reach public..and i have my own way to solve my problem along with compensasion if you are not in a position to solve. this mail is for your intimation and also for my proof...

hopping a early and positive response from you for a smooth and better relation in future..

Thanks & Regards,

Ravi Kumar Basu. P

9618737318

Company: Airtel
Country: India
State: Andhra Pradesh
City: Visakhapatnam

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