Airtel
DND and improper conduct of the Executive

Sir,

I have got three post paid CUG connection and this is regarding mob no 9163378666.

I requested to activate DND service on 18 Dec 09 and was activated wef 01 Feb.

Despite of that i used to get the telemarketing calls and SMS from various agencies, and lodged a complaint on 12 Mar and I had to specifically furnish the contact details of the agencies, however the SMS did not stop.

On 28 Mar between 2003hrs to 2100hrs, I called up 198 (since 121 was chargeable and did not receive any notification for the same) but there was no response from 198. I called up 121 (paid call) the same day and lodged the complaint for which I did not receive any complaint No. (the executive told that the complaint will be sent by SMS) neither I got a call back request a day after i.e., on 29th of March which was committed by the executive.

Today when I called the Customer Care and asked why I did not get the call on 28 or 29th of March I was told by Debmalya Aditya that the complaint was not at all lodged on 28th or due to system updation it was not registered. I wanted to lodge a complaint regarding the non receipt of call on 28 and 29 Mar, it was denied, I wanted to speak to the supervisor of the floor and I was told that they are not available after 2030 hrs and thereafter he told that they are busy taking calls and I will get a call back tomorrow 02 Apr. I asked is there any complaint email ID I was told that there is no such emailID other than 121@airtelindia.com

I am still getting all the TM SMS what is the remedy?

Each time I have to provide the specific details of the TM?

Is it that the supervisors are not available on the floor OR busy taking calls OR not available after 2030hrs (multiple statement of the executive)?

Is there any mechanism to lodge complaint to Airtel, if I dont get a call after it was committed?

I did not even got a SMS regarding the feedback of the Executive after the complaint was lodged?

Company: Airtel
Country: India
State: West Bengal
City: South 24 Parganas

  <     >