Airtel
Deactivation of service

I am an Airtel Postpaid subscriber having No. 9831147134. My Sim was deactivated on 26th May between 4pm to 7pm. When I contacted Airtel customer care an executive named Anirban said that it has been done due to non-payment and my sim is deactivated from many days. Please note that I had paid in time and i had also received the confirmation message from Airtel regarding receipt of payment. Secondly as the Customer care executive had said that it is deactivated from many days was also wrong as i had made calls on the same day i.e. 26th May. Further he activated the Sim without my request for the same. Then again on 3rd June my above Sim got Deactivated. When I contacted Airtel customer care they said that it is deactivated because I haven't used my phone for a long period of time though I am using my above phone everyday.

Company: Airtel
Country: India

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