Airtel
Airtel Friends Plan Changed

Hi,

I am Ajay Sathe and my no. is 9975589513.

I am really dissappointed with Airtel. I am using Airtel Friend's sim card since last 5 years. I am using this card since my college days. Now I am working in a MNC. Though I get many cheap and attractive Corporate Plans from many operators in my company, I never changed my sim card because I wanted my phone number and Friends Plan to stay continued. But, today I feel like changing my plan.

Usually, I recharge my mobile with Rs.120, Rs.75 and Rs.60 vouchers. Today, I recharged my mobile with Rs.75 from Internet Banking and I found that my Airtel Friends Plan has changed to Normal Airtel Plan. I called up customer care and I was told that Rs. 75 wala recharge has changed my plan. The person from customer care gently said me that- "This change in Rs.75 recharge has taken place 8 days back and you should be knowing this." Now how would I know this without any intimation from Airtel? When I told him that I m doing this recharge since last many years and how can this change be done so suddenly, he suggested me that from next time, before doing recharge, I should call up the customer care to confirm about what recharge I am doing every time. He told me that now my plan cannot be changed back to my previous plan.

How can Airtel make such changes suddenly without any intimation to the customer? Or are these tactics used to kick out their Airtel Friend's customers?

I want to get my previous plan back or now I will switch onto some other operator. I know this wont make any difference to the Airtel, but I dont want to be with such a operator who are so irresponsible to their customers. And in addition to this, switching onto other operation will atleast give me some intelligent custormer care where I will get correct information everytime I call them. As far as my experience, Airtel has summoned the team of most irresponsible and fool customer care executives who dont have any proper and correct information to give to their customers. And on the top, they charge the customer 50 Paise/3 minutes for talking with their stupid customer care executives.

Please suggest me what can I do now?

Thanks.

Company: Airtel
Country: India
State: Maharashtra
City: Pune

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