Airtel
DND Service Activation

Subject: Regarding DND Service Activation on mobile number : 8800407396

Dear Sir,

I have a purchased a Airtel Prepaid connection on 3rd April and started getting almost 20 promotional messages / calls a day.

I requested your customer care to stop all such calls / messages with immediate effect. I am really got shocked with the solution / procedure provided by your customer care executive-

Solution provide is :

"Please submit a request for DND activation"

"As per TRAI (Telecom Regulatory Association of India) guidelines it will take 45 days to activate DND service"

With reference to RTI act (Article 370 of the Indian constitution laws) Please send me below documents :

1. Where I have requested you for promotional call / messages on my number.

2. TRAI guideline which states that DND activation will take 45 days.

3. Where you are authorized to disturb a customer anytime for 45 days by the means of promotional calls / messages.

4. Please justify the DND activation TAT 45 days keeping in mind that activation of new SIM/ Connection take maximum 4 hours time.

5. How you can sell my personal information to other companies (Banks / insurance companies...) without my permission.

I have sent 4-5 emails on 121@airtelindia.com, but no response so far.

Thanks

Manoj Goel

Company: Airtel
Country: India
State: Delhi
City: East Delhi

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