Airtel
Not providing network in Cochin city

I took an Airtel prepaid SIM last week. On the 10th of June the service went off. I was not able to make or receive calls and could not access the mobile internet too. I called the customer service and logged a complaint. They said they will resolve it within 24 hrs. Next day, it was not resolved. I called the customer service again. They said there is a network issue and will be resolved before the 15th of June. I waited till 15th. No resolution. I called them on the 15th again they said they will sort it out on the 16th. No resolution on the 16th too. I called them again on the 16th and got transferred to a "senior" guy. He tells me I live in a rural area and Airtel does not have network there. Period. I actually live in the middle of Cochin city in a place called Kaloor which is a prime residential area in Cochin city. And he makes me a rural person by force. And he has the arrogance to tell me that according to the telecom laws prevailing in India, a mobile service provider can sell their SIM anywhere in India but is under no obligation to provide service. Which means he can take money from me for providing mobile telephone service but he can choose to not provide me service in return. I told him if he can`t provide me network in the middle of Cochin city then why has he opened a company in the name of mobile service provider and why does he sell his SIM? For which he again parrots his answer that he is under no obligation to provide network though he can sell his SIM promising to provide network. I want the law to take up this matter suo moto and teach all mobile service providers especially Airtel a lesson on how to be fair to the paying public.

N.B I got transferred to the "Senior" person and I wished him Good morning. In return he tells me "OK". He doesn`t even have the manners to wish me back. Proud to be Indian. Proud to be Bharti.

Vijaynath. V

Airtel Number: 8129490361

email: nathvijay@hotmail.com

Company: Airtel
Country: India
State: Kerala
City: Ernakulam

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