Airtel
Balance deduction

Dear Sir,

I am airtel prepaid customer, while going trough my balance found out that there had been deduction for service which i did not apply or used. I called the customer service immediately and asked them.they just said that i have downloaded a java game for which they cut Rs 50, when i told them that my mobile internet service is not support as it is a china make. Even if i try to connect it says connection failed.

I called them, the executive on sensing the issue said he is transferring my line to his senior but this transfer of line never materializes and line is disconnected. I had called them repeatedly 5-6 time and the same thing happened, After when I tried calling the toll free consumer there was an automated messages asking to contact via sms.

Below is some of the reference no is received as sms while i was complaining.

though this only 3 i had called them 5-6 times.

Ref No:0710964150 dt:10/07 at 11.47

Ref no: 0710966187 dt 10/07 at 11.47

Ref no: 0710965519 dt 11/07 at 11.54 Am

I am wondering how many people like me have been cheated in this way.

This very annoying and disturbing. As they cheating in which we actually have no control and also no one to the customer service executive just make excuses and cancel the call. What does this mean?

Would like to know if there any more who have been cheated this way...

Aftab

aftabwarsi@gmail.com

Company: Airtel
Country: India
State: West Bengal

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