Airtel
Fraudulent charge for Caller Tunes

I was charged for my mobile for caller tunes on receiving calls with special offer for Rs 5.00 for 6 times in a month. When I tried to ring the customer care centre couldn't get through at all. Then the charge carried for next month as it wasn't cancelled and another Rs 30.00 was charged. Can't get through the customer care centre at all from my mobile.

Further more when I went to a shop one person said he will refund me the money when I come tomorrow. When I went next day the person was not in yet, but other lady who was really rude said nothing about can be done about it and said she can't take the complaint.

Now if I get a chance I will go to the same centre to get it sorted out, but if I don't what to do about it. Due to this unnecessary charge I have my balance is in negative, and my account is on unlimited incoming free and about to be recharge as 6 month is up. So I am not doing it until the company sorts it out and I am not accepting the blame for it.

Could some one help me and get this sorted out at the earliest.

Regards

Company: Airtel
Country: India

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