Airtel
Unauthorised disconnection

I am using Airtel cell No 9731344366 since last four years. On 02/08/10 some one claiming from airtel cell no 918042919000 contacted me for personal information on phone like passport no, Pan no, residential address etc. i had no knowledge of verifying if the personal calling is genuine. I told the lady that such sensitive information cannot be passed on phone. My request to send executive was also not agreed. The noble lady kept on threatening that she will disconnect My cell Number. I approached customer care Airtel through mail and asked them “Please ensure and verify following:

#How after four years some one wakes up for information when all information

was provided at that time of issueing SIM CARD.

# The executive should be trained to be courteous and not to threaten the

customer (The lady today called at17:33hrs)

#If airtel had lost information there should be correct approach and could send representative who could be provided with all information.

A Reply fm them on 03/08/10 was” Dear Asha Saraf, Thank you for writing to Airtel.

With reference to your e-mail dated 02/08/10, you have expressed concern

regarding calls received for verification for your Airtel mobile number

9731344366. We regret the inconvenience caused in this regard.

At Airtel, we value our customers and regret their concerns. However, we

assure you that, we shall take all necessary actions to ensure that the same is not

repeated. Warm Regards

Sundara vadivelan

Customer Care

Bharti Airtel Limited”

I thought the problem is solved. But to my surprise the cell was disconnected on 4/08/10.

I approached Sundara vadivelan saying after assurance fm them why my cell has been disconnected. The reply was that they regreted to inform that, there was no option to use the same number as per the process and should buy new Sim card.

They have not only disconnected the no they have also pocketed the money and validity time available on that Number.

Let me remind airtel it is breach of trust and fraudulent way of pocketing money and ask them to restore my Number 9731344366 immediately.

ASHA SARAF My other cell no is 9449569315

Company: Airtel
Country: India
State: Karnataka

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