Airtel
Prepaid not activated

We were in Mumbai in March 07, and bought 3 prepaid so-called lifetime cards. After 2 days, the outgoing calls were impossible to make. We had tom call endlessly the support center until someone told us that we did not provide the ID pictures and documents - which was of course not the truth.

We went to the Airtel office in Mumbai and were VERY rudely treated by the people there - except Jaswinder, who tried to help us to sort out the problem. A customer filmed with his phone the way we were yelled at by Airtel people (please get in touch with us if you read this).

They kept saying that we didn't provided the required document, and that it will take 24 hours to re-activate our phone numbers. This is a known scam, to expect from tourists to give up instead of staying in a shop for complaining.

So we decided to go to the Colaba Police Station, where we received a very efficient help - a policeman came with us to the Airtel shop, and warned them that if nothing is solved before the end of the day he would take legal actions. Our prepaid cards were operational at 6pm. Thumbs up for the Indian Police, they really support the tourists being harassed by dishonest people.

How many tourists gave up the case, and flied back home with a very bitter feeling about India due to Airtel's behavior?

Company: Airtel
Country: India

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