Airtel
De-activate mobile no

Dear Sir,

Comments from Airtel...

Please help me...

fromKrishan Kumar

to121@airtelindia.com

dateTue, Aug 31 at 11:46 AM

subjectRe: FWD: ACKNOWLEDGEMENT MAIL.-9729034335 [|BAL|9729034335|2708201027407|]

mailed-bygmail.com

hide details 11:46 AM (1 minute ago)

Hi,

As per trail mail that both numbers are de-activate due to negative verification, I just tell you that both the numbers convert from post-paid to prepaid and the same address given to you at the time of convert from post-paid to prepaid (Post-paid address and prepaid address are both the same).

Another question, no any veryfication from your end at given my address to you, So why tell you verification negative... and why given to my number to another customer. And when i trying to call that no.'s that anouncement is dailed number not available, so why activate that number to any person.

Activate my same number for me, otherwise we are going to Consumber form.

Regards

Krishan Kumar

Karnal- Haryana

- Hide quoted text -

On Tue, Aug 31 at 9:47 AM, wrote:

Dear Krishan Kumar,

Thank you for writing to Airtel.

With reference to the email dated 27/08, you have expressed concern regarding unable to use your Airtel mobile numbers 9729034335, 9729034235.

We realize that this situation must have inconvenienced you.

Airtel numbers 9729034335, 9729034235.

We regret to inform you that above mentioned numbers has been permanently deactivated due to negative verification on 12/08.

Hence, we regret to inform that we are unable to refund the amount paid for prepaid connection if the number permanently deactivates.

Once the number permanently deactivates we reissue the same number for new subscriber as per the process. Hence, we regret to inform you that you will not be able to reactivate the same number. Further, accept our sincere apologies for our inability to help you at this point of time.

We would like to inform you that to retain the prepaid connection active, you are needed to:

make outgoing calls

receive incoming calls

recharge your account frequently

In order to activate a new connection under Airtel Prepaid plan we request you to walk-in to any of the nearest Airtel showrooms with the following documents,

APEF (Airtel Prepaid Enrollment Form) to be filled.

Address proof

ID proof

One Passport size photographs

You have to fill a prepaid form alongwith form 60/ 61 to retailer/Airtel showroom and the connection will get activated within 4 hours.

Starter pack needs to be bought and the same is available in 49/- and to know the details of the same visit www.airtel.in site.

For further assistance, mail us at 121@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Yours Sincerely,

Sheeba R

Customer Care

Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=18789EEB62E860E565EB73D6 E4291C11BBDC9C83250B3D63640444941494A4B4A4842494C4DB2&refno=2708201027407

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

&&&Original Message&&&-

From: krishan25.k@gmail.com

To: 121@airtelindia.com

Cc:

Sent: 27/08 16:02:04

Subject: Re: FWD: ACKNOWLEDGEMENT MAIL.-9729034335 [|BAL|9729034335|2608201022710|]

Hi,

Please find details as below:-

Executive Name: Ms. Prabha

Executive Number: 0184 - 402040

Date on which Documents submitted: 24 June

Refference no. 8991961106008734943F on 24 June 10 for Mobile no. 9729034335

Refference no. 8991961106008734935F on 24 June 10 for Mobile no. 9729034235

Date on which Documents submitted: 2nd Times 30 July

Location: Karnal

Prepaid SIM Numbers: 9729034335 and 9729034235

Regards

Krishan Kumar

Karnal -Haryana

On Thu, Aug 26 at 5:23 PM, wrote:

Dear Customer,

Thank you for writing to Airtel.

With reference to your mail dated 26/08/10, you have expressed concern

regarding the disconnection of your Airtel mobile numbers.

We realize that this situation must have inconvenienced you. However, we assure

you a prompt action to solve the concern.

We request you to revert with the following details to proceed further.

Executive Name:

Executive Number:

Date on which Documents submitted:

Location:

Prepaid SIM Numbers:

For further assistance, mail us at 121@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click

on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Yours Sincerely,

Anbumozhi M

Customer Care

Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below

hyperlink

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below

and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=B1D3325F98F9

1A62A2E12060AAEB117396F91B67AFD73058BBDA3A58B2D43D5FB9&refno=2608201022710

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information

related to your account on your Mobile Screen.

&&&Original Message&&&-

From: krishan25.k@gmail.com

To: 121@airtelindia.com

Cc:

Sent: 26/08 14:24:46

Subject: Fwd: Acknowledgement Mail.-9729034335

Hi,

As per trailing mail, kindly solve my problem.

&&&- Forwarded message &&&-

From: Krishan Kumar

Date: Thu, Aug 26 at 2:21 PM

Subject: Re: Acknowledgement Mail.-9729034335

To: nodalofficer@airtel.in, nodalofficer.har@airtel.in

Hi,

As per trailing mail, please give the response. and do the needful on most

urgent basis.

Regards

Vijay Dalal

8059882007

C/o

krishan karnal - Haryana

On Wed, Aug 25 at 12:59 PM, wrote:

Dear Airtel Customer,

Thank you for writing to us. Your request has been registered with us and your

unique reference no. is 2508201023803. Request you to quote your unique

reference number for future interactions. We shall get back to you within 24

hours.

Warm Regards

Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you

write to us for a quicker response. Do not include any space or any special

characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

&&&&&&&Original Message&&&&&&&&--

Subject: Problem in My Mobile Number

Date: 25/08 12:51:48 PM

From: krishan25.k@gmail.com

To: nodalofficer.har@airtel.in

Message body:

Dear Sir,

I have a Airtel Connection which is no. 9729034335 and 9729034235. Both the

no.'s are disconnected without any intimation. After disconect the no. call to

customer care and replied that your ID not available.

As I have converted my no. from Postpaid to prepaid. At the time of convert, I

had submitted a copy of My ID at Your Karnal Airtel office. After that again

demand from airtel for submit a ID copy, I had again submit a ID copy at Karnal

Airtel office.

I have that number before two yrs. (Approx. two yrs continue with post paid

).

I have a Business and its totally depend on Mobile. I have facing many

difficulty due to my old mobile no. is available at my customers.

Kindly Look into that matter on urgent basis.

Regards

Krishan

Karnal- Haryana

Company: Airtel
Country: India
State: Haryana
City: Karnal

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