Airtel
False deduction of balance

On 3 rd of oct i wrote this given below e mail and many other reminder e mails to all airtel e mail ids like nodal officer, appletel, 121@airtelindia.com etc but till now they have not given any suitable reply and airtel has charged rs 1377/- within two days from my prepaid mobile no 9940451859 stating that i have used the gprs services where as i have never used any gprs services. i request all airtel users to keep trak of their prepaid mobile balance as that can get washed away one fine morning and you will be kept running behind airtel company. as they have not at all considered to my request yet.the e mail which i have sent to airtel is :

dear sir,

my prepaid mobile no is 9940451859 (chennai). on 1st oct 3 pm i

recharged

my mobile with rs 777/- (full talktime of rs 777/- ) and i received the

message that the recharge is sucessful.

on 1st oct and 2nd oct i hardle used my mobile for 10-12 calls. but when

on

3rd oct i dialled my mobile on 3rd oct i was just shocked to listen that my

account does not have any balance. on 3rd oct my balance became zero.

kindly check how my balance got zero. we never hoped such a big act of

cheat by such a reputated company AIRTEL. i do hope you will consider this

issue on priority and give reply. if my usage was for rs 777/- from 1st oct to

3rd oct pls give complete breakup with calling list of numbers. in other case

i

will sure pass on this issue to our legal advisor for our right.

pls reverse my balance of rs 777/- less the amount of calls made

imediately

and instantly.

thanks

vinay khemka

09940451859

the reply i received from airtel was :

Dear Customer,

Thank you for writing to Airtel.

We regret for the delay in replying your mail.

With reference to your email dated 04/10 regarding balance depletion and

requested the call details for your Airtel mobile number 9940451859.

We would like to inform you that basis of your complaint we have investigated

the possibility of the same. As per our records we have found that you have

been charge for the calls which has made your number to other number from

01/10 to 04/10 for the same you can avail details for above call

dates.

Company: Airtel
Country: India
State: Tamil Nadu
City: Chennai

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