Airtel
Delayed in international roaming service activation

Dear sir,

I wish to bring to your notice the delay in activation of international roaming of my mobile No. 9880177572 on 07-11, I contacted Airtel via 121 between 2pm-3pm I was assured of activation after four hours. They did not tell about deposit. Next time i went to Rajajinagar 6th block airtel office and gave deposit and requested activation on 09-11. I provided my passport copy as i was unable to give passport copy of Mrs. Shylaja my wife who is the bearer of the sim cards. I was promised an activation within four hours. When activation did not happened i went to Airtel office today (10-11). They could not say why it was not activated and then contacted the main office. The person at the other end who spoke to me before Ms. Pinky spoke to me and told that there is a technical problem and it will take 24 hours. I was greatly disappointed as i have to leave in the evening.

I have been having a very good opinion on Airtel Services. I just wanted to draw your attention to the inconsistent and apathetic attitude of the people involved except the last person who interacted with me in the main office which has prompted me to cancel the international roaming forthwith {immediate effect}.

Thanking you,

Your's sincerely

Shylaja. J

9880177572

pjcpjc2005@yahoo.ca

Company: Airtel
Country: India
State: Karnataka

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