Airtel
AIRTEL - Requesting ID/Address proof repeatedly

Hi,

I have been using the Aritel Prepaid Mobile (98XXX73591 in Bangalore) since and the issues I am facing is that Airtel is requesting for ID/Address proofs again and again, and this is the third time that I got an SMS on my mobile requesting the same.

I try to call the customer care which gets disconnected, and fed up with this finally I again tried (Nov 17 at around 23:27 hrs) to call Customer care with my post paid connection and Mr. Manjunath picked up the call who was DEAF and couldn't hear me inspite of repeating each word. He said he will transfer my call to the concerned department, but after a while the call dropped and immediately got 10 SMS on my phone stating " We apologize for the incomplete interaction with us due to disruption of your call and so on ..."

My question is why is Airtel requesting for the ID & Address proofs again and again? Why Airtel is hiring deaf employees to answer the customer queries?

The customer service is pathetic and I guess this is to get more and more from the costomers when they call 121 (0.50 paise / 3 mins), and if this repeats I will have to opt for other service, no point in continuing with this nonsense.

Ahmed.

998XX7659X

Company: Airtel
Country: India
State: Karnataka

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