Airtel
Wrong charding

Respected sir,

On 19th November I received a call from airtel bearing No: 9797795694 wherein one of the female employee of the airtel informed me that airtel is having special offer for activation of hello ring tone and for three months you have to pay rent for only 2 months. in this connection i was given choice of songs to select and accordingly i selected one of the song. However even after deducting Rs 75/ by the airtel my hello tone was activated in some other language. Such being the position i contacted several time to the customer care office of airtel but my call was dropped and again on 20th November I again contacted airtel care and talked with Mis shaheena who assured me that your problem will be solved at 10-30 today and no more charges will be deducted from my balance, as the hello tune has been activated due to oversight by the concerned executive.

In the light of above it is to inform that in spite of assurance my problem has not been solved and i have been put to awkward position having no fault of mine. strict action needs to be taken and my money returned with interest and penality

Company: Airtel
Country: India
State: Jammu and Kashmir

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