Airtel
Airtel failed to activate the Black Berry services on Prepaid No.9810061916

I have applied for the activation of Blackberry services on my Airtel prepaid No. 9810061916 on 10/11 and opted for Plan BB5 for Rs.100/- for 7 days to try & check the services and the feature of the plan.

On 12/11, I recd a message from 121 that BB services are activated and deduction of Rs.100/- has been made on the very same time and also the right top corner of my BB shows EDGE (in capital letters) but the same was not true.

The BB services are not activated on my Airtel prepaid No. 9810061916 till date and in the last 8 days I have contacted 121, 7070 & 9871427070 several time and discussed the matter with them and wasted almost 20 hours and spend lots of money on calling these paid Nos.

When I contact 121 they are saying the services are activated pls. call 7070 or 9871427070 as only they can help me and when I contact these No. then they says their record shows that the BB services are not activated by Airtel Prepaid server so they can't help me till the services are activated by Airtel.

I don't know who is correct and where the fault is but as a true customer of Airtel who is holding the Airtel No 9810061916 for the last almost 14 to 15 years if this is the approach of airtel customer executives and the Airtel company by not taking up the matter in last 8 days and just suggesting its customer to call on another no. then I am sorry that I am an Airtel Customer for so many years.

As activation of Blackberry services on Airtel No is an internal matter of Airtel after a customer opted the services and paid the requisite fees then I failed to understand why I am suffering for incompetency of Airtel & Blackberry support team.

Pls. take this matter on high priority as already 10 days has been lapsed for activation of just a minor service.

Company: Airtel
Country: India
State: Delhi
City: South Delhi

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