Airtel
Non-receipt of bill

I wish to express my acute dissatisfaction with the Airtel services. They have arbitrarily and without my consent discontinued posting me printed-out bills for my phone number.

I have repeatedly (both through phone calls to customer care representatives and via sms) clarified clearly and repeatedly that I need the hard copy of the bill. Despite phoning up the Airtel complaint number and repeatedly informing them about non-receipt of the fixed-line Bill, and the fact that I would not like to avail of the ebill option, I have still not received my bill.

The last phone call I made was on 2nd December, and I was assured (Service Request Number 40435552) that I would definitely receive my bill before 2.30 on 7 December.

I still have not and I can only construe this as deliberate on the part of Airtel. I have also explained that I need the bill for my records and I do not have an access to a printer, and therefore I would not like to avail of the ebill option.

Further, I wish to point out that though they claim that complaint numbers are toll-free, when I called up through my Airtel mobile to complain about my landline - which was completely dead - money was deducted from my mobile phone for making that call. When I called again to complain about this, I was told that the toll-free number only works from a landline. It is unethical to proclaim that your toll-line is free, and then be selective about landline or mobile numbers, especially when it is an Airtel number. A customer only calls a 'toll-free' number in an emergency, and if the landline number is not working there is no option but to call from a mobile number.

Anisha Shekhar Mukherji

Company: Airtel
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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