Airtel
Poor Customer Service

Hi

In the fond of having a different Halo tune, I contacted Customer Care to activate my favourite song, which she did by deducting Rs.15 (as I was already had Halo Tune onlu Rs.15 was charged). Howeverthat was not the song I requested. To correct that I again contacted CUSTOMER CARE, from where the problem started. Very poor response. They say that they transfer the call to supervisor, by then the call is disconnected. In the meantime my Halo Tune subscription is itself cancelled. Trying again and again for 3 days, finally managed to catch the supervisor in 198. He patiently listened my complaint and replied as he will set my favourite song without dedcuting any more charges. Atlast I got a Halo Tune by deducting Rs.50 including activation charge and charge for song selection. Even now the song was not the one I opted.

Such an embarassing treatment. Even now I am not complaining, juz letting my hard feelings out. Waiting for a fancy number from other network, hoping a network with good customer service.

Try to retain customers. Never seems to happen.

Bye.

Raj

9944791999

Company: Airtel
Country: India
State: Tamil Nadu
City: Chennai

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