Airtel
Fictistious messages

Sir I am S.Prabhakar working with Doordarshan news as a news producer I am wrieing the complaint because I am fed up of this repeated harrasement by airtel prepaid services.

Sir for the past 3 months I am charged for the survices which I never availed I get a message like this mentioned below

Thank you for subscribeing

to hello tunes service. You

have been charged by

Rs 30 for 30 days.to stop

this service call 543211808

When I recieved this message the phone was not with me because I locked the phone in my drawyer which I opened in the night by the time I was chrged by rs 30 and subsequently I recieved another messabe for which I was charged with Rs 15. where as I have deactivated all the promotional services from airtel even thougjh I get this sort of messagws and I am charged for it and when I called the costumer service executive he bluntly said that you have activated this services by calling to some airtel number and disconnected the call and I was charged 50 paise the enquiry for the which dint solved my problem and moreover the executive was not ready to listen to me so to explain my complaint I managed to catch executive again after arepeadet try for 0ne hour and when executive was trying to getreid and not to give sollution with great difficulty after speaking to the executive for 23.47 minutes he understud the complaint he debited Rs 45 for which I have to spend around Rs 6.50 and this is the first time I amnage to get the refund because I had time to explain him in the past this charges were put on my head.

Sir Bhatrai is no1 in telecom company in india and if the company use this sort tricks to extract money from the coustomers then it is a question mark before the costumers wether it is good to continue the services anyhow I know disconecting the services wont help me in any way but atleast the message should reach to the concerened authority.

Hoping for a soluition or reply for the complaint

Company: Airtel
Country: India
State: Tamil Nadu
City: Chennai

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