Airtel
Phethetic service

This is Aman from Chennai and i am Airtel Prepaid subscriber. On 14/jan 6pm i had issue with Airtel recharge that day, so i called Airtel customer care 198 and 121. I said to that the recharge was not credited on my account and requested for the information. But they did not provided the information they disconnected the call. I contacted another time and reached on agent. I informed him that the recharge was not updated on my balance. Hence requested the agent to check. The agent said that i have contacted previously to disconnect the hello tune service. I said to the agent that i did not called to disconnect the hello tune previously, just called to get the information about the balance. But he said that previous technician have documented that i have requested to disconnect the hello tune service. I said the hello tune song is my favourate song and i never wanted to miss the song. But he said its deactivated and no longer be available. I asked for transfer the call to manager he placed me on hold for 12 minutes and disconnected the call. I tried 3 times but all the Agents are disconnecting the call and are canceling the outgoing call from my number to Airtel Customer care 198/121. Never seen service like this before awefull and are no more usefull. They charged me for the service and giving nothing. Before i make any decision ahead i want my song back to number or else i need 1000000000 Rupees as compensation.

Company: Airtel
Country: India
State: Tamil Nadu
City: Chennai

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