Airtel
Illegal balance deduction

Some of the services has been activated on my mobile number (9960645854) and `1 for each service has been deducted every day from my balance account.

I was unknown about this whole process until on 14th Jan when I received a message saying ` 2 has been deducted from my balance for some service. When I called Customer care and asked about this they say it has been activated after my confirmation but this is not the case, I asked them to de activate all services and they confirmed that all services has been deactivated. I asked them to give me any proof that it has been activated by me but they don’t have any proof. I dropped that issue but today I checked again if any balance has been deducted from my account and found that from 15th Jan `1 has been deducted every day. So I called Customer Care again and now they are saying that some other service is active on my number since March when I asked how this is possible, I got the same answer that it has been activated by me only…. So now if I calculate from March

10 months

` 30 per Service per month

N number of services

In total N*30*10 = 300N

Means ` 300 per service…

This much money has been deducted from my balance which is too much that too without my knowledge. Is this the service which is provided by this MNC and they claim to be the best service provider.

Customer

Abhijeet Dutta

Company: Airtel
Country: India
State: Maharashtra
City: Pune

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