Airtel
Excess charges for calls

Sir /Madam,

My name is Miss Ramya Krishnan and my no. is 9987016849. For a 1 min 30 sec call I am being charged for 1hr 30mins in my Dec'10-Jan'11 bill (Bill No.397974295). Call charges are Rs12/min. Two calls were made on the same day. One at 8:39:18am and another at 8:40:32am to 5664474 on the 1st of Jan. The 1st call was charged Rs1080 for 1hr 30 mins. The 2nd call was charged Rs36 for 2 mins 37 sec. Thought the difference in time between both the calls is 1min 12sec. Excess charges are been charged to me. It is also not possible to have both the calls simultaneously on without call conference. For which I was not charged any call charges. I have made complaints for the same which was registered with reference nos.35288500 on 14 Jan and 35323364 on 17 Jan. The bill was generated on 12 Jan. I was given a rebate of Rs36 only. I am not happy with the way the situation was handled. Please reimburse the excess charge along with the tax charged.

Regards,

Ramya Krishnan

Company: Airtel
Country: India
State: Maharashtra
City: Mumbai City

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