Airtel
Automatic deduction of amount for gprs and irresponsible behaviour of the agents

Hello Sir,

My name is Parthasarathy Mani. Recently in the month of 23rd december I activated mobile office for 98 rs. But for the month of January also money was deducted and a message came stating that mobile office has been automatically renewed. I immediately Unsubscribed the service and called Airtel customer care regarding this. I was promised that 98 rs. will be credited back to my account within 31st of January also the agent gave me a reference no. which is CBDM020129166610. But to my surprise money was not remitted till February 1st of 2011. So I called Airtel customer care again and asked information regarding this. This time the agent was rude and said as per the information from back office money will not be remitted back. So I asked her to transfer the call to some other senior executive. She transfered the call and abruptly after 10 min (approx) the call got cut. I called Airtel customer care again, and discussed my issue. Again the agent said i will transfer the call to senior executive and the call got cut. I was really frustated.

And for the final time I called Airtel customercare on 2nd feb and told them clearly that, if I am not answered properly regarding my query I will transfer the service from Airtel to BSNL. After listerning to everything call was transfered and call got cut abruptly.

Please let me know how to go about this problem. My anger is not about the money but the irresponsible behaviour of Airtel agents in Chennai. My details are as follows. Also please let me know the best service provider so that I can transfer to a hussle free network.

Name: Parthasarathy Mani

mob no: 9840407696

Company: Airtel
Country: India
State: Tamil Nadu

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