Airtel
Reimbursement

Dear Team,

Reg. MDN : 8129359987

I am the subscriber of the above-mentioned MDN (Gulf sim) and am a heavy user. I used to receive alerts on various offers including full TT offers. On 09-Feb, I received an alert showing full talk time offer for Rs. 58.00 recharge. I visited a retailer and asked him about the offer. He was idealess about the offer, so I did the recharge for 56.00 unintentionally, and thinking that it was a full talk time offer. I waited for the balance to be credited to my account and found that it was another tariff plan shifting recharge (transaction id: 1194384831). I asked explanation from the retailer, but he said he was helpless and asked me to call customer care. I made more than 5 complaints from yesterday till now, but the airtel customer care was very weak to resolve this problem; they could have changed the plan back to the old plan within 5 minutes from which I made the complaint and also it was from the retail point itself. With an expectation, I visited the relationship centre at I.G. road, Calicut and they directed me to the hotline instrument, and the reply I received from CC was the same and very disgusting.

Let me remind you the thing that a customer subscribes for a Gulf sim knowing that its validity is for 90 days and he need not change the plan of the same sim to a local plan as sims of various providers are available free at the market at present. Moreover you can plan lock the said sim (as it is a limited validity sim) so that the plan never changes accidentally. Even though, it was a mistake from my side, the fact was due to unawareness from the airtel retailer point where I did the recharge.

If you understood the fact behind this, I request you to change my plan to the old tariff and also credit the amount back to my account deducting my usage charges or else you may lose a heavy usage customer.

With thanks & regards,

N.B.Aswin

91 8893 434 734

Company: Airtel
Country: India
State: Kerala
City: Kozhikode

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