Airtel
Balance deduction

One day I am getting this msg on my phone. "30 rs has been deducted from your account for Airtel Mobile TV" WTH. i never did activate or watch anything on phone. I had just enquired abt their new 3g service... When i checked my last 5 transactions i was shocked. For the previous 2 weeks also 40Rs, n 30 Rs was deducted resp..I called the customer care and told the issue. They checked and told Airtel TV is not showing in their system for my connection. So i asked them to stop deducting my balance if thats the case..they said they've deactivated it (Don't know what to deactivate when something is not activated) and ensured that balance won't be reduced again. I realised that issue was not taken care off until my balance became very low. again i checked last 5 transactions (If some one doesnt know to check this; send Last to 121) again the same shock..Again called one customer care and explained everything in detail from beginning. He said it was registered..i quoted him the previous registered experience. He said balance will be added back on this date & time and sent me a complaint no. for my reference. The date passed and I again called one representative and explained things..he said he'll connect to his supervisor. I waited n waited n waited without getting connected.

two things: 1. I am not sure whether representative understands english or not..when i interrupt to his/her tamil welcome in english their tone suddenly changes. 2. customer care call is chargeable, so if i call them again my balance is getting reduced..

I have decided to keep my balance low. so that it can't be deducted again :(:(

Company: Airtel
Country: India
State: Tamil Nadu
City: Coimbatore

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