Airtel
No prior intimation for deactivation of internet plan on mobile

I was using a 6-month Internet plan under which I was allowed to use 2 GB every

month in just Rs 300.

On last 6th of Feb, when my bill was generated I was charged Rs 4637 for using

Internet. I was really shocked by seeing the bill amount. I called the customer

care executive for the clarification of the same and was told that my Plan was

over on 25th of Jan and uses of Internet after that period will be charged at

30 paisa /50 kb.

I was given no prior notification for the switching of this scheme to such an

Expensive one. I am completely unable to pay this amount on any condition.

When i called up to the Nodal Office, they said that sometimes system doesn't send any notification to the customer. Customer should call to the airtel to know when his plan is going to deactivate. But i think this is not the valid reason.

One more thing, in the Post paid, customer gets daily alert regarding his unbilled amount (excluding of all discount) but there is no option for postpaid customer to know the exact billed amount unless bill is not generated.

Please advice what to do next?

Company: Airtel
Country: India
State: Delhi

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