Airtel
Recredit Issue & Worst Customer resopnse

Hi,

Am yuvaraj.p an Airtel prepaid subscriber (Mobile No-9566259077). I tried to topup on 16th feb'11 through my online Bank recharge (AXIS Bank). When i saw the Denominations in the Topup drop down list as 50/99/100/500 as so on by the way i selected the Rs-99. I had done the Topup and the amount also debited from my account. But i received message for the successful recharge for the 99 only rs-10 only added in my account.

TRANSCATION DETAILS from AXIS BANK Side:-

&&&&&&&&&&&&-

16/02

ICONN/24454903/160211/AXIS MOBILE RECHAR

99.00

Regarding this I raised a Customer complaint on 16th itself.

Ref. No-C123W30216022836 At that time I had spoken to excutive RAJAMANI as well as the Team Lead Karthik but still I did't get any response from them. But next day on 17th Feb'11 (Ref. No-CMKRG20217229792) i called to get the updates for this issue i spoke to Bhuvana and got the confirmation from her that the transaction amount will be recredited in one day (Means next one working day), But it was not happened. Again I tried to reach them but the call is not connected (Complaint Service No-198) since 18th feb morning to this time. One time it got connected through (121), Executive Priyanka did't give any solution. I had explained all my queries and situation she put me as on hold about 41minutes without giving any hold information and solution . for that also it has been charged me as Rs-07, So we should have call record for this conversation they keep on irritating the customers, Kindly do the Needful...

NOTE:

For all this I have voice records of those conversations.

Thanks & Regards,

yuvaraj.p

Ph:9566259077

Company: Airtel
Country: India
State: Tamil Nadu
City: Tiruvallur

  <     >