Airtel
Airtel - Cheats - they bill you for services you dont subscribe

Hi,

I am a corporate Airtel service user at Wipro Limited - cell no 99454008962

Totally frustrated with Airtel - The most hopeless service in the entire whole world. Worse - they lie through thier nose... total bluffmasters.

Issue - around a month back i received an sms saying thanks for subscribing to Airtel toolbox we are deducting Rs 5 for this.

i call up the service center the same day - the laday who picked up checked on the system and says no service is active and not to worry you will not be charged. I ask them to disconnect - they say no service is active as per system so there is nothing to disconnect.

next 3 days agian i get Rs 5 deducted per day with same sms.

in Frustration i write to their consumer cell email id - (ive written twice and i get an autogenerated e-mail with gives me a complain no and says will be resolved in 24 hours - no one bothters to call or do any thing) - email with complain no pasted belwo..

one month goes by - still no response. Today i get a bill and am billed Rs 86 for these services.

SO NOT ONLY DO THEY CHARGE YOU FOR SERVICES YOU HAVE NOT SUBSCRIBED TO - THEY REFUSE TO RESPOND TO YOUR COMPLAINTS AND LIE THROUGH THIER NOSE THAT SERVICE IS NOT ACTIVE.

TO HELL WITH AIRTEL - YOU HAVE LOST A POST PAID CUSTOMER WHO HAS BEEN WITH YOU FOR LATST 10 YRS.

NUMBER PORTABILITY KI JAI

copy of mails sent to airtel consumer complaints and their response below:

Dear Praveen Ramaswamy,

Ref: E-mail Dated 11/02, expressing concern over activation of subscription services on your airtel number 9945400862 with out your consent.

Thank you for your mail to Bharti airtel and the opportunity to assist you.

We understand that this situation must have caused you inconvenience and will work towards resolving the same.

We would like to inform you that your concern has already been forwarded to the respective department on priority basis and registered with the service request number 35729400. Our concern department would contact you within 29/03, 04.22 PM. Hence, we request you to kindly wait till such time.

Alternatively, you can also know the status of the Service Request number by dialing *121# (toll free).

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Swarna Venugopal

Customer Care

Bharti airtel Limited

Company: Airtel
Country: India
State: Karnataka

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