Airtel
Deactivation of SIM

I want a SIM of Airtel to deactivate but they refuse to deactivate it & ask for silly data & even after dropping a mail to their customer care there is no reply & they are just saying we will get back to you and that also for another no. for which I have not lodged any compaint.

Airtel mail attached below:

Dear Paromita De,

Ref: Email Dated 03-03 regarding the airtel mobile number 9001992140.

Thank you for your email to airtel and the opportunity to assist you.

We would like to inform you that a request has been sent to enterprise@airtel.in (dedicated helpline for corporate company-paid accounts) and you should be receiving a revert from them shortly.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Goutham K

Customer Care

Bharti Airtel Limited

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&&&Original Message&&&-

From: tupaide@gmail.com

To: 121@in.airtel.com

Cc:

Sent: 03/03 23:12:15

Subject: Re: FWD: POOR CUSTOMER CARE & MISBEHAVIOUR [|BAL|9001992140|203201140514|]

I have lost my datacard & I went to get a duplicate sim of the same no.

(8800140643) but they didn't have any duplicate sim to issue & said that it

MIGHT arrive by 7th or later. As i have lost the SIM I decided to get it

deactivated so that no misuse is there on this account. I was carrying all

prrof required for geeting it deactivated or replaced but they refused to help

me. They asked me to call the customer care & get it deactivated. I had to call

Airtel's customer care atleast THREE times to get their line. When I got to

talk to her Ms. Jyoti Kanodia asked for some irrelevant information like "when

did I get it last recharged & what amount? " I was shocked because mostly people

won't remember such details as nobody expects that they would lose their phone

or meet a theft. I was not able to recall such data & she said because the data

provided is not correct my no. couldn't be deactivated. If there is any misuse

in this case who is responsible for such a case. I had asked her to transfer

the call to their higher ups but she refused on account that there is no one in

office & nobody responded on the nodal officer's no.

I just asked the Relationship Centre to help me out because such issues are

very serious but they put a deaf ear to me. So I asked when I am providing all

details & my pan card & DL in original & photocopy they refused to deactivate

the sim & Mr. Akshay gupta who is an employee started to misbehave saying that

I don't know how to behave & started shouting. Everybody in the relationship

Centre including a lady & the cashier started arguing over a petty thing that

they will behave like this & it is not their duty to behave properly. They

refused to give the Relationship Centre's Supervisor's no. on account that he

is a very important person & can't talk for such petty things.

Not only this they were misbehaving with each & every customer coming to their

Centre & arguing & saying we can't do this we can't talk to customer care &

things like that.

I have no clue why such stupid things are required by a company like AIRTEL to

deactivate a SIM, when all documents relevant to my identification are being

provided to them.

It is about not my Company no. Please look into the matter.

Paromita De

919001992140

Company: Airtel
Country: India
State: Delhi

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