Airtel
Worst Customer Customer Service

This is regarding my issue unable to receive some of incomming calls

sometimes the caller is receiving message either the number does not

exit or the number is not reachable, m facing this issue since last

month or may b more than that once one of my friend complained me that

he was not able to call me at that time i came to know that their was

some issue immediately I logged a complaint regarding the same at

Airtel customer care at 198, they told me that they will escalate the

issue to the concern Dept & will get back to me, after I got a call

from Airtel saying that just switch off & switch on my handset they

have reset my network settings, & will now get all the calls without

any issues.

after 2 days the same issue I faced i again called customer care &

launched the complaint now the representative told me that their might

b some problem with ur handset or with ur sim check changing ur

handset & go to the Airtel outlet & get ur sim checked, firstly i

changed my handset but the issue was still their so I decided to go to

Airtel outlet yesterday 3rd March evening around 7 pm I went to

T-nagar Chennai Airtel Outlet, they guided me to the Postpaid

representative, I told him m facing the issue about incoming calls he

told me call the customer care no they will assist u, i told him take

my complaint no u will get my complaint history as the representatine

told me the seme to do after visiting the outlet, after my request of

3-4 times he asked my cell no and started to search the same on his PC

& he replied that their is a TAT of 30 days to resolve ur complaint so

go from here Airtel will call u regarding the same & he was not

listening to me at all so I stepped out from the outlet & called the

Airtel customer care & told them what all happened the representative

told me we will take the complaint & mean while u go to some other

Airtel Outlet they will help u out, I told him i will not go to any

outlet again to get my self Insulted.

While I was getting the connection the representative came 2-3 times

to my home for getting me the connection & at the time of error no one

is helping me out.

So is this the way Airtel handels customer calls.

Even it is almost 3-4 days since i have send this mail to airtel but they have not a single time will to answer the complaint... i my bill is overdue for 1 day also 100 times they will call but not for the customer's help...

Regards

Sumit

Company: Airtel
Country: India
State: Tamil Nadu
City: Chennai

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