Airtel
3G activation problem

Hi,

My Airtel Mobile Number is 9910066327

I called on 6th March on 121 to activate 3G on my phone and just in few minutes I got message saying 3G has been activated and soon after that I received another message saying Requested Service Settings cant be download on phone, call 12118 for manual settings. I called and the person was unable to provide with any help and raised a Service Request No 36216080 saying somebody will call or I will get message by 9th March 09:30:00

I waited till 9th March till 18:00 but nobody called; and till 9th March 3G was still not activated; again I called and I was told that Service Request No 36216080 has been closed and the person again raised a new Service Request 36278034 and told some configuration for my Iphone which I did accordingly.

On 10th March Finally I get a Message : 3G is activated. Soon after that I saw 3G icon on my Iphone and then after 2-3 Hours it just got disappeared. The browsing speed was around 0.5 Mb wheareas I was told that I would getting anywhere between 7.2Mbps to 21 Mbps, and while 3G icon was there the signal strength went to just 1 BAR. Since 10th March I cant see any 3G icon; Its running on my normal Iphone Internet Plan. I called up again on 11th March and told all the issues to customer care ; All the guy could do was, He raised a Service Request 36326626 and saying the Team will get back to me by 18th March 13:30.

Does take 15-20 days to activate 3G or to resolve problems related to activation of 3G?

It is hard to believe that AirTel does not seem know the solution to fix my problem. I have decided to wait till End of March and if the issue is not addressed, I will move on with other 3G providers.

Praveen Raisinghani

91-9910066327

Company: Airtel
Country: India
State: Delhi
City: South Delhi

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