Airtel
Unfair balance deduction (Airtel live)

I've been accessing free facebook on airtel live settings on my airtel number since many weeks... but then i started using same on my another airtel sim (number 8130871600) on 2nd march... everything went fine and i was able to access free facebook on it. i hardly used it for 5-10 minutes..But after 15-30 minutes, i received a service message from airtel saying that thanks for using airtel live..And according to that message, i was charged a sum of Rs.50 for using airtel live, even though it is supposed to be free. Not only this, i was charged about rs 75 for it..i made a complaint by calling customer care and i was told that my balance would be credited before 7th of march...

Then (on march 11) i again asked for balance refund but customer care executive and he told me that you must have used the airtel live service..he checked for a while and claimed I've used internet on 2nd 3rd and 4th march too... which was a claim... When i said i've only accessed facebook which is supposed to be free then he said no, facebook is not free... Then i said how can be credited rs 75 just for browsing for about 5 minutes..even if i download data for 5 minutes, i can't download this much..Is this your service airtel.? its been 11 days and I've not received my balance yet. Also, my balance was deducted 2-3 times after that unnecessarily thanks for using airtel live. I am really disappointed from airtel. First from unfair balance deduction, then from customer care executives.

i want balance refund of about 70-80 rs on my number (8130871600) as soon as possible

thank you

Company: Airtel
Country: India
State: Delhi

  <     >