Airtel
POSTPAID TO PREPAID

I ALREADY COMPLAIN THROUGH CUSTOMER CARE TWO TIMES TO AIRTEL THROUGH MR. KEDAR & SEHNAD & THROUGH MAIL TO 121@airtelindia.com TWO TIMES WITH ONE REMINDER BUT THEY ARE NOT LISTNING TO ME & RESOLVING MY PROBLEM & PASS TIME WITH ME TO ASK AGAIN ALL DATA THAT I PROVIDED THEM ALREADY IN MY MAIL. COMPLAIN DATA ARE GIVEN BELOW. PLEASE RESOLVE MY PROBLEM...

&-- Forwarded Message &-

From: Vishnu Gupta

To: 121@airtelindia.com

Cc: callmeat9818150619@rediffmail.com

Sent: Fri, 18 March 10:47:31 AM

Subject: complain for mentally harrashment

Dear sir/madam

I want to complain against some issue which harrashing me from last three

month. Issue is that

My mobile number is 9818150619 with post paid connection. I wanted to

discontinue with this & request to customer care for this i december.

But i got call from customer care & they request me to change this no. from

post paid to prepaid instead to disconnect or use MNP & to do this i have

to visit any airtel centre & submit the proof documents with 43 Rs recipte

from there. I did the same, submit my all documents on the nehru place airtel

outlet through Ms. Komal (airtel excutive) & pay 43 Rs. in Feb. & take

another sim 8991101 0011 8610 3774 F but its not working yet. I report to

airtel customer care about this & bill are coming continuesly to me as per post

paid as i stopped to discontinue.

But after many call in the customer care they revert back through call & take

conference with one executive from Nehru place airtel gallery & told me that

the airtel sim given to me was wrong & due to some reason its cannot work. And

request me to visit again on the same airtel center & collect the new sim. As

requested i visit airtel centre & explain my case to Ms. Komal. I requested to

Ms. komal for new sim But she told me that i have to again submit all documents

for new sim. I already complain for the same on the airtel customer care on

17th mar. (Mr. kedar)

but upto now i did not get any complain no. & any response from airtel.

My one visit take loss of money & time. who will pay this amount?

Wrong sim is not my Mistake then why i will suffering a lot?

When i submit my document proof for new Sim then why i will submit document

again?

Company: Airtel
Country: India
State: Haryana
City: Faridabad

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