Airtel
Unauthorised Deduction of prepaid ampount

My mobile no is 9960053790 and have free GPRS activated (Promotional with purchase of Nokia N-8 Handset) that is still valid.

Since 25 Mar (till 31 Mar) there have been deductions worth more than Rs 270 from my prepaid account.

Rs 198 for Javadownloads (WWELegendsofWrestlemania and ZombieAttack) that has not been downloaded by me or has it been downloaded on my mobile (25 Mar). (Customer care call reference CBDL20326277167)

Rs 3 cut for WCVideoPack subscription without my activation / request for same (SMS received for activation on 28 Mar at 2215 hrs.) Same activation and Rs 3 cut again on 29 Mar without my request. (Customer care call reference CBDCC230329088907 and COLWP20329107561)

On 30 Mar received an SMS thanking me for javagame download from airtel (No details of what game and why it got downloaded) and Rs 50 got deducted.

On 30 Mar received an SMS thanking me for downloading cricket pack from airtel (No details of what and why it got downloaded) and No details of what amount got deducted.

On 30 Mar received an SMS Tadkalive subscription from airtel and Rs 20 deducted.

Airtel live services are getting activated on their own and amount deducted from prepaid account. This is despite my calls to customer care three times since 25 Mar. Every time there has been a promise of refund and deactivation of Airtel live services but the same thing happens the next day and some new service gets activated.

I have sent NOPROMO and LIVEDEACT SMS to 511on request from customercare but the same is still not taken into affect.

Company: Airtel
Country: India
State: Maharashtra
City: Pune

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