Airtel
Wrong billing

I have taken a scheme with Airtel wherein the broadband downloading is free between 9 pm and 8 am. In their bill dt 3 Ot they had charged me erroneously for the night downloading period. It was protested by me and they had apologised and informed me the correct bill amount. The mistake was repeated again, the very next month. In spite of my protest, they did not refund the excess amount collected from me through ECS, and I had to wait for one more month to adjust the excess amount collected.

The bill dated 3 Mar was wrong again and this time 73 out of 100 entries were wrong and I was charged four times my average monthly bill amount. Repeated complaint from me from 12 Mar till now (1 April) through phone calls & e mails have gone in vain. Three days back I received a mail curtly stating that there was nothing wrong in their billing, without answering any of my points.

On subsequent conversation over phone, I understand that they have not included the night services in the profile of mine, maintained by them. They are yet to clarify as to why an existing service was disrupted and why I was charged for the night usage, nor they have informed me the actual amount to be paid. There is no response beyond "we will call you back" (which they never did) even from their Nodal office and Appellate, to whom I have forwarded all my mail with regard to my complaint

V.Subbaroyan

ph: 044 42144243

Company: Airtel
Country: India
State: Tamil Nadu

  <     >