Airtel
Incorrect information in Daily Pack of sms

On 3rd Apr, at I have subscribed to daily pack of sms from airtel service provider. In the menu it displyed that 100 sms are applicable. After the activation of the package, it indicated that i have 400 sms in the account. When I started sending messages assuming 400 in hand, it started deducting money from my account. This a wrong way of fooling the customers by airtel service, indicating that 400 are balance and deducting the charges. Before 1 month back, they provided 400 sms which is reduced to 100.

When called the customer care, they are not responding correctly. They are taking it as a suggestion but not willing to convince or agree to their mistake.

The connection is lost while travelling from the aarey colony. I have lost nearly 50 rs, with their wrong information of sms. Please help me in getting back the money.

Company: Airtel
Country: India
State: Maharashtra

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