Airtel
Balance Deduction

HI,

This is Aravind. I am using Airtel prepaid mobile. On April 2nd 2011 I had gprs balance in my mobile, so im using this with mobileoffice settings. Simply im browsing in opera, suddenly I got a sms like you have been charged 20 rs for downloading game. Then I made a call to airtel customer care, he said airtel live you used, I said him many times, like no im using mobile office settings.he didnt care my words,

after 4 days, i.e 6th around 9.30 I got one more sms like you have been renewed for Games Club subscription from Airtel again more 20 rs deducted (but the thing is here, in this day morning around 7 o clock, i stopped this service by dialing *121# then chosen options for stop service etc. Balance is deducted around9.30.Then made a call to customer care, he gave answer like you cant stop a service by dialing *121# if not why they put this facility. I dont know why this Airtel cheats the customers like this way

Company: Airtel
Country: India
State: Andhra Pradesh
City: Nalgonda

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