Airtel
Disconnect of service based on unbilled amount

I subscribed for an Airtel Connection few months back. I was informed about various offers and discounts with my subscription along with 2GB GPRS connection for Rs. 98. I was told that I can use this 2GB limit when ever I want with in a month, however their unbilled amount calculation calculates each KB and thus my unbilled amount reached to 15000.

I have a Credit Limit of 5000, which is for my monthly bill amount. They sent me a message stating that I should make a payment of 6000 with in 6hrs or the service will be disconnected. I called their Customer Service and they had no way of justifying why the amount shows 15000. They say "Sir, your usage is 15000 but we don't have any proof". If this is the case, you can say my usage is 50000 next month and expect me to make a payment of 30000 within 6 hrs.

It is not fair that you judge a customer's usage based on unbilled amount when you have promised him discounts and offers. This is forcing me to think about going with some one else.

Company: Airtel
Country: India
State: Tamil Nadu
City: Chennai

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