Airtel
No Transfer of Postpaid to Prepaid number since more then 1 month

On 19 March, I submit documents at Air-tel Dealer Office sector 37 Chandigarh to Ms Dimple for the transfer of my Air-tel postpaid number to get converted into pre-paid. My number get disconnected since then. It was told to me that the number will be active on 21 March by max. But number didn't get active as it was showing SIM registration failed.

I visited again Airtel Dealer Office sector 37 Chandigarh, at that time Ms Dimple said it will be active in 48 hrs as she need to update the documents. I left for the time promised.

As still it was showing SIM registration failed, I visited Air-tel Dealer Office sector 37 Chandigarh on 24 March. There I was told to meet Ms Suhani as Ms Dimple had left. Ms Suhani checked the status of my connection and told me that my number is updated as pre-paid in the system but need to change the SIM. I again submitted the document for the SIM change and was told to wait for 24 hrs for new SIM activation. I left for the time promised.

As still it was showing SIM registration failed, I visited Air-tel Dealer Office sector 37 Chandigarh on 26 March. Again Ms Suhani told me to wait for 24 hrs as documents still not updated in the system. I left the premises.

As still it was showing SIM registration failed, I visited Air-tel Main Office sector 35 Chandigarh on 2 April. Their executive took my address proof photocopy and said your number will be active in 24 hrs. I again left.

As still it was showing SIM registration failed, I visited Air-tel Main Office sector 35 Chandigarh on 6 April. Their executive promised me that it was final 24 hrs for activation of your SIM, if still its not active, please call at no. 09878434865 (Mr Amitabh/Jatin) for complaint. I left the premises.

As still it was showing SIM registration failed, I called at no. 09878434865 and talked with Mr. Abhishek on 15 April. I again explained everything and after that he did a conference with Ms Suhani that why the number is still not active. In that conference she said that she had already updated the doucments and sent further for confirmation and SIM will get active on 16 April.

As still it was showing SIM registration failed, I called at no. 09878434865 on 19 April repeatedly but getting no response.

Please I want my number to be active as it was shared with banks, employee, relatives, friends etc

Company: Airtel
Country: India
State: Chandigarh
City: Chandigarh

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