Airtel
No proper response of customer care n action taken for my problem

This is sandip bose from bilaspur chattisgarh, i am a customer of airtel prepaid service since 4-5 years, i am quite satisfied with the airtel services of non disturbing network, roaming fascilities etc, even many times in telephonic survey from delhi i have been asked what are the reason for being a satisfied customer, even i have told to many of my family friend to opt for this airtel services, but sir today ie 20-4 i recharged with rs 18 for using mobiletv services when i was surfing a sudden msg came stating that my mobile number 9179693900 has been charged for rupees 99 for downloading java games, where i havent downloaded any games, nor the game has been downloaded.after that when i call customer care, i talked to 3 customer care executives n said my above stated problem... none of any action was taken i feel extremly regret about the airtel service... none of anybody told the exact reason for the the mentioned problem...

so sir/mam i request u please take some any action in this matter n inform me... because losing an existing customer is very bad effect for company, rather than making a new customer.

Company: Airtel
Country: India
State: Chhattisgarh

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